Shipping and Returns
Shipping Information
Order fulfillment:
- Orders placed on weekdays before 3 PM Eastern Time usually ship the same day.
- Orders placed on weekdays after 3PM usually ship the next day (if same day is not possible).
- Orders placed during the weekends will ship the following Monday.
30-days Return Policy
- CTechGlass.com accepts product returns for a full refund of the cost of the product. There is no restocking fee.
- You can return your purchase for up to 30 days from the date the order was delivered to you. Products must be in the condition you received them and in the original box and/or packaging.
- We will provide you with a pre-paid shipping label to return the purchase to us.
- When the return is the result of a CTechGlass.com's error or that you are not satisfied with the quality of the products we will assume all shipping charges. When the return is a consequence of you ordering the wrong products, you will assume all shipping charges unless you inmediately place a new order in which case we will pay for the return shipment while you will be responsible for the new order shipping charges.
- When a product is non-returnable, it will be clearly labeled as such in the product description.
- We will refund the money in the same method of payment you originally used.
- Send us an e-mail message from our Contact Us page, including in the Subject the word "RETURN", followed by your Order Number, and in the body of the message a detailed explanation of the reasons for your return. If you are not logged in, make sure you use the same e-mail address that you registered with us
- After reviewing your return request we will e-mail you a pre-paid shipping label for you to print. You must use this shipping label for us to assume the returning shipping charges.
- Remove the shipping label from the previous shipment and attach the provided pre-paid shipping label. We will provide you a list of locations for you to choose to drop the box off.
- Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your original method of payment within 7 days (if as explained above your return qualifies, we will assume all shipping charges). At this point you will receive a confirmation e-mail. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
